PlanetOne Staffing Up to Meet Channel Growth Demands in 2009

In the last 90 days PlanetOne added significant resources to its back-office to support expected growth for 2009 and beyond in three critical areas: Managed Agent Services, Retention and Quality Assurance.

Christi Clark will lead our Managed Agency Services Group in this brand new segment of our business. Christi comes to PlanetOne with 9 years of telecom experience on the network and hardware side of the business. This support is designed for agents who require a full service and support solution for their agency. All pre-sales, post-sales, proposals, billing, customer support and retention are provided to your agency under this new and exciting program. If you want more information on Managed Agency Services please contact Rick Ribas at 877.729.5626.

Renee Schoedler comes to PlanetOne with 14 years telecom experience in the Indirect Channel and will coordinate and manage all aspects of retention at PlanetOne. Given the current state of the economy we are confident that retention will take on even greater emphasis in 2009. Renee will work shoulder-to-shoulder with our agents, customers and carriers on a daily basis to minimize attrition.

Sheri Dogra comes to PlanetOne with 25 years of Customer Service experience and will lead our Quality Assurance Team to make sure all agents are completely satisfied with the support and services offered from PlanetOne. Sheri will primarily facilitate new agent onboarding and training. She will also be involved with escalations on order processing and carrier commission disputes.

“We’re confident that all PlanetOne Agents will see this additional headcount as our continued commitment to provide the best support in the industry to all agents who do business with PlanetOne as we celebrate our 17th anniversary”, says Ted Schuman, CEO PlanetOne.