Size Doesn’t Matter to Cyber Criminals

Most people know that in the world of technology it’s important for individuals and businesses of all types and sizes to protect themselves from hackers. Something lesser known is that small businesses tend to be more susceptible to attacks for a number of reasons including the lack of proper IT security and processes! Verizon’s Data Breach Digest provides approachable insight on how to properly protect businesses by sharing stories from actual cyberattack cases…

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Rock Your Customer Interaction with a Cloud-Based Contact Center

Let’s take a minute to think about your last experience as a consumer calling a contact center for support. Chances are it went something like this: After wading through an endless series of menu options, you finally reach an agent to explain your issue – and after all that, it turns out he isn’t the right guy to help you. And so begins the call-center bounce-around game.

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PlanetOne Communications Named Rackspace’s Top Performing Master Agent

Record Year-Over-Year Success Earns PlanetOne recognition as Rackspace’s Top Contributing Agent SCOTTSDALE, Ariz., March 8, 2017 –With a breakout year of record sales and success, PlanetOne Communications, the IT and telecom industry’s preferred connectivity partner, is pleased to receive this recognition. “PlanetOne hit it out of the park in 2016, yielding record-setting dividends by combining efforts…

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Managed Cloud: 20 Years in the Making

By Dylan Bouterse, Senior Solutions Engineer
RapidScale

Legacy IT

Traditional IT as we knew it in the late 90s and even early 2000s relied on dedicated, full-time employees (FTEs) that were few and far between. They were positioned as jacks of all trades and the lucky organizations that could afford many FTEs with multiple skill sets didn’t sweat the questions “What if Bob wants to go on vacation?” and “What will we do if the servers go down?” Taking care of the day-today IT was their single top priority.

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