Company Name: Big Dog Networx
Headquarters: Boston, Mass., with agents in New York City; Washington D.C.; Chicago, IL.; and Denver, CO.
Year Founded: 2004
Key Markets/Verticals Served: Big Dog Networx is a leading voice, data and cloud consultancy serving clients across a broad range of vertical markets including education, government, healthcare and financial services.
Specializations: Cloud, connectivity, voice, collaboration
Why Big Dog Networx Teams with PlanetOne: Integrity and Responsiveness
“It all comes down to trust,” said Gregory Howard, Founder and CEO, Big Dog Networx, when describing his relationship with PlanetOne.
Since 2004, the voice, data and cloud solutions consulting firm has been helping its clients identify the right communications solutions for solving their unique business challenges. “We believe in delivering the best solutions for our clients through honesty and integrity, and that is why PlanetOne is such a great fit for Big Dog Networx,” said Howard. “I would trust Ted and his team with my life.”
He added, “One of the biggest things for us is PlanetOne’s responsiveness. When I am in the middle of the deal and trying to win a piece of business, I can trust that PlanetOne will be there to support me. In our business, every single deal is the most important deal and they understand that. Even in a pinch, PlanetOne is there to make sure I can support the client and immediately resolve any issues that arise.”
Howard also says that he appreciates that PlanetOne is there, regardless of whether the business has closed or not. “A lot of times with other companies, I’ll only hear from the channel manager once the deal is inked, with PlanetOne its completely different. They come to me with a mindset of looking for what they can do to help me win the deal – no one is too good to take on even the most mundane of tasks. PlanetOne is truly an extension of my team and remains loyal to me regardless of whether we close the deal, or not.”
Large Nonprofit Teams with Big Dog Networx and PlanetOne for Voice and Data Upgrade
One of the areas of vertical focus for Big Dog Networx is large nonprofits within the education and healthcare sectors. Recently, Howard and his team received a call from a CIO, whom they had worked with before at a previous nonprofit organization. He had switched jobs and was working for another large nonprofit and had an opportunity he wanted to explore with Big Dog Networx.
“The CIO was looking to upgrade the organization’s voice and data systems,” said Howard. “The nonprofit had 28 locations, a very tight budget and an IT staff consisting of three people. What they needed was a solution to offload as much of the management of their connectivity infrastructure, while at the same time conserving their limited budget and resources.”
The first order of business when Big Dog Networx came on board was to clean up the client’s existing voice and data services account. “We were able to locate a $40K credit due to bad billing practices, which helped free up funds to upgrade their phone system,” said Howard. “The next challenge was the lack of support they were receiving. With only three employees, there was not enough manpower to manage the connectivity infrastructure across all 25 locations, and the previous provider was not giving the client the support it needed. After consulting with PlanetOne, we recommended that the client migrate to SpectroTel for its voice and data services.”
Howard added. “Unlike their previous provider, with SpectroTel the nonprofit would gain a one-stop-shop for any type of carrier – whether cable or fiber, or service – i.e. telephone, internet, e-fax,” he added. “Further, SpectroTel’s portal would give them a quick and easy overview of the performance of their connectivity network at any given time, which would save time and reduce strain on internal resources. Giving the nonprofit full control over their entire connectivity infrastructure, made the decision to migrate to SpectroTel a no-brainer.”
Big Dog Networx delivered for the client, completing the install at its 25 locations within 30 days. “We installed multiple locations per day,” said Howard. “We conducted weekly calls with the client to ensure they were up to speed on the project, and our SpectroTel project manager, Mike Robinson, was invaluable in bringing this installation together.”
The Friday Flash Puts Money in My Pocket
When asked what PlanetOne does that makes the company standout, Howard had one word – education.
“When I work with different solution providers, I love hearing from the channel managers as they are typically the ones with the insights into what’s new and trending,” said Howard. “Unfortunately, with most companies, that contact is little and far between, but that is definitely not the case with PlanetOne.”
Howard continued, “I’ve come to count on the ‘Friday Flash’ that Ross Thompson sends out as a great source of information that I can then use to educate my team and clients about what is happening in the industry. Every time I read a ‘Friday Flash,’ it puts money in my pocket and inspires me with the stories of deals that have been won and closed, and how PlanetOne worked with his providers and partners to solve client challenges.”
For more information on the PlanetOne Partner Program, visit https://www.planetone.net/partner-program/.