Brain Trust: Brendan Strain on Contact Center
Don’t Be Afraid of Contact Center – Get Stoked
By Brendan Strain, Director of UCaaS and CCaaS Solutions
If you’re not familiar with Contact Center, or have tried to jump into it, you know it isn’t like selling MPLS or straight UCaaS. The acronyms alone can be frightening. But don’t be afraid – get stoked!
When you hear RESTful API, CRM, automation, IVR self-service or machine learning – don’t shy away, dig in! Contact center can help you GROW your business, while REVOLUTIONIZING the lifeblood of your customers’ ENTIRE business – how they interact with their customers.
Yes, the sales process is long and complex. Yes, there are a lot of people to talk to. But – it makes you sticky, the deals grow quick, and the payout is BIG.
All contact center deals start with just the agents, but most closed deals include MULTIPLE product sets – UC, Security and SD-WAN.
Don’t pass over a contact center opportunity to sell a circuit. Instead, use it to become an integral part of your customers’ business and widen your services portfolio.
The second you hear contact center – call PlanetOne. We’ve helped close some of our partners’ biggest opportunities with contact center. Let us do the same for you.