According to a study by Markets and Markets, the cloud-based contact center technology
market is predicted to reach a global value of $15.67 billion by 2022 at a 25.2% compound
annual growth rate (CAGR).
Looking to tap into that growth? Here are four unexpected benefits of cloud-based outbound
contact centers that you might not have expected:
On September 16, PlanetOne and a group of select partners headed to San Antonio, TX to participate in the co-created inaugural Rackspace Certification Program. The vast array of Rackspace service offerings were explored – and those learnings immediately applied by working through live customer opportunities and helping our partners navigate the complex world of IaaS and application services.
Selling UCaaS within the financial services vertical is not for the faint of heart. What other industry has as much personal data to protect or regulation landmines to avoid stepping on as FinServ? Despite these challenges, the FinServ industry offers a tremendous opportunity for UCaaS partners brave and savvy enough to navigate it.
The numbers suggest an industry ripe for UCaaS disruption…
“Is the cloud really just someone else’s computer?” Can an industry that is growing as fast as the cloud be the result of some ad gimmick? Amazon Web Services (AWS) reported results on April 25 showing that their sales grew to $7.7 billion compared to $5.44 billion in the same period last year. If AWS maintains this incredible growth over subsequent quarters, they could add $9.04 billion in revenue during a one-year period. The incremental revenue from AWS alone would be greater than the revenue that enabled Adobe to claim the #339 spot on the Fortune 500 list in 2019.
Here’s a situation most people can relate to: You buy a product, and when it arrives, there’s something wrong with it—for instance, it was damaged in shipment or doesn’t operate as advertised. Mildly frustrated, you open the company’s mobile app to send a message but discover no such messaging capabilities exist. Next, you reach out through Facebook, but nobody answers. Finally, you bite the bullet and try to find the company’s service phone number on their website. Ten minutes after searching, you find it and call in.
When taking on the important task of selecting of a cloud communications provider, be sure to ask these five questions. This will help you to reveal the best provider for your customer’s needs…
They are scrambling to keep up, squeezing every minute out of each day. Their customers are relentlessly demanding. Their competition is fierce and, more often than not, they don’t even see new competitors coming…
What’s the connection between a collaboration strategy and a diet plan? Both seem to be surrounded by plenty of advice and opinion. Both are healthy aspirations – for business and life….
As a Cloud Solutions Architect, my prime directive is to enable partners to grow their value within their client’s organizations. Our most successful partners are those that have shifted from “The Network Guy” to a role as a Technical…
Everybody talks about being a “trusted advisor,” and therein lies the problem: There’s far more talk than action. A lot of partners and providers still operate in a reactive versus proactive mode when it comes to the customer experience…