New Research Reveals Business Benefits of Connecting Employee and Customer Engagement

PlanetOne BlogBy admin April 2, 2019

Here’s a situation most people can relate to: You buy a product, and when it arrives, there’s something wrong with it—for instance, it was damaged in shipment or doesn’t operate as advertised. Mildly frustrated, you open the company’s mobile app to send a message but discover no such messaging capabilities exist. Next, you reach out through Facebook, but nobody answers. Finally, you bite the bullet and try to find the company’s service phone number on their website. Ten minutes after searching, you find it and call in.

The Five Questions to Ask When Selecting a Cloud Communications Provider

PlanetOne BlogBy admin February 5, 2019

When taking on the important task of selecting of a cloud communications provider, be sure to ask these five questions. This will help you to reveal the best provider for your customer’s needs…

Digital Acceleration: Helping Your Customers Transform Their Businesses

PlanetOne BlogBy admin January 29, 2019

They are scrambling to keep up, squeezing every minute out of each day. Their customers are relentlessly demanding. Their competition is fierce and, more often than not, they don’t even see new competitors coming…

Collaboration Styles in Business

PlanetOne BlogBy admin October 25, 2018

What’s the connection between a collaboration strategy and a diet plan? Both seem to be surrounded by plenty of advice and opinion. Both are healthy aspirations – for business and life….

How NOT to Sell Cloud Solutions

PlanetOne BlogBy admin September 27, 2018

As a Cloud Solutions Architect, my prime directive is to enable partners to grow their value within their client’s organizations. Our most successful partners are those that have shifted from “The Network Guy” to a role as a Technical…

Take Action and Become a Trusted Advisor

PlanetOne BlogBy admin June 22, 2018

Everybody talks about being a “trusted advisor,” and therein lies the problem: There’s far more talk than action. A lot of partners and providers still operate in a reactive versus proactive mode when it comes to the customer experience…

From SDN to IoT: How virtualization and data can cut costs, streamline efficiency, and increase agility

PlanetOne BlogBy admin June 4, 2018

Virtualization is all about shifting to software to control the transport layer à la software and centralizing the controls while dividing the data plane. And of course, there are the benefits: reduced total cost of ownership, increased network…

There’s No Partnership without Loyalty and Trust

PlanetOne BlogBy admin May 1, 2018

Trust and loyalty are two currencies the channel relies on for growth, and yet sadly are frequently disregarded for more margin.
At PlanetOne, loyalty and trust are earned, expected and highly rewarded. We don’t have the time or desire to do business with people or organizations we can’t rely on to do right by every stakeholder in any deal…

The Race to Zero Brings Unwanted Partners and Customers

PlanetOne BlogBy admin April 6, 2018

Our industry’s race to zero has finally led to something I’ve expected for years – a master agent advertising a zero per-user cost. And now that it’s happened you have to ask, “What is the value we provide if the only way we can earn the business is to give the service away for free?”…

Innovation: 5 Keys Businesses Need to Succeed

PlanetOne BlogBy admin April 6, 2018

Most organizations recognize the importance of innovation in advancing their competitive position or improving their business processes. However, many may not recognize that successful innovation is built on a framework of component functions…

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