If you’re not familiar with Contact Center, or have tried to jump into it, you know it isn’t like selling MPLS or straight UCaaS. The acronyms alone can be frightening. But don’t be afraid – get stoked!
We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
In late 2019, NexusTek, a national managed IT service provider was approached by a large online educational institution with a complex ask – to upgrade its call center, contact management system and call center reporting infrastructure.
According to a study by Markets and Markets, the cloud-based contact center technology
market is predicted to reach a global value of $15.67 billion by 2022 at a 25.2% compound
annual growth rate (CAGR).
Looking to tap into that growth? Here are four unexpected benefits of cloud-based outbound
contact centers that you might not have expected:
On September 16, PlanetOne and a group of select partners headed to San Antonio, TX to participate in the co-created inaugural Rackspace Certification Program. The vast array of Rackspace service offerings were explored – and those learnings immediately applied by working through live customer opportunities and helping our partners navigate the complex world of IaaS and application services.
Selling UCaaS within the financial services vertical is not for the faint of heart. What other industry has as much personal data to protect or regulation landmines to avoid stepping on as FinServ? Despite these challenges, the FinServ industry offers a tremendous opportunity for UCaaS partners brave and savvy enough to navigate it.
The numbers suggest an industry ripe for UCaaS disruption…