Employee Spotlight: Renee Schoedler, Dale Gatlin, and Jackie Martinez
At PlanetOne, we value the contributions our employees make to ensuring both our success and that of our providers and partners. In our newsletter each quarter, we shine a light on our amazing employees, and this quarter, Christi Clark, PlanetOne’s Vice President of Operations has selected three people from the PlanetOne Command Central team to recognize.
Editorial Staff: Christi, tell us about Command Central and what makes your team special?
Christi: I lead the Command Central team here at PlanetOne, and one of our competitive advantages is the sharing of “tribal knowledge” within our ranks. In this industry, there is so much to know, and it is nearly impossible for one person to have experienced every scenario we come up against over the course of a day, week or year. Our team has a secret word that any member can enter in the Microsoft Teams chat window when they have a problem they don’t know the answer to. That single word alone enacts an all-hands meeting where we all come together to help the team member out. It is important to the Command Central team that our partners know when they engage with PlanetOne, they are backed by the collective knowledge and wisdom of our entire organization. This is really what makes Command Central one of the best back-office teams in the industry!
Editorial Staff: Who are we shining the spotlight on this quarter?
Christi: Sometimes we get busy and forget to call out the outstanding work done by our team members in service to our partners and providers. As such, I’d like to take this opportunity to recognize not one, but three of our team members – Renee Schoedler, Director of Partner Services; Dale Gatlin, Partner Success Manager; and, Jackie Martinez, Senior Partner Success Manager. Recently, each of these women has been the recipient of a compliment sent to our leadership team that recognized something they have done, that goes above and beyond what was expected, to help one of our partners. I’m proud to be able to celebrate each of these women for providing best-in-class support, every day, and in their own unique ways. Congrats Ladies!
Editorial Staff: Can you share a little bit about the unique ways each of these women supports PlanetOne partners?
Christi: Of course! To begin with, Renee’s longevity in this industry has led to solid relationships with our providers. She is considered our “bulldog” and everyone knows this! She holds our providers accountable to ensure that they are accomplishing what is needed to ensure the success of our partners and their customers. Never one to hold back, she points out any problems that arise, and will work to ensure they are solved – as quicky and efficiently as possible. Dale is amazing in that she won’t let email slow her down. She will pick up the phone and keep on it until a situation is fully resolved. For her, verbal interaction is often the only way to get to the bottom of elevated situations. Sometimes it is like finding a needle in a haystack, but she never gives up! Jackie is a dialer and is great at reading people and their emotions. She recognizes right away when a partner is frustrated, and she knows the only way to get past the flurry of emails is to just DO IT HERSELF! When things start going in circles, which they sometimes do, Jackie is never afraid to jump feet first to get everyone on the same page.
Editorial Staff: Thank you for joining us, Christi! It was great to learn more about the PlanetOne Command Central team, and the contributions that Renee, Dale and Jackie are making to help drive success for PlanetOne, its partners and providers.