Company Name: IN8 Solutions
Headquarters: Tempe, Ariz.
Year Founded: 2002
Key Markets/Verticals Served: Retail, Wholesale, Call Centers, Financial Institutions, ISP’s, Health Care, Hospitality, Restaurants, and System Integrators.
Specializations: IN8 Solutions is a full-service communications agency offering communications products and services from numerous Communication Service Providers (CSP’s) and Carriers.
IN8 Solutions: PlanetOne Inspires its Partners to Win
IN8 Solutions is a full-service communications agency offering products and services from a broad range of communication service providers (CSPs) and carriers. Tom Giannaros of IN8 Solutions says, “Our focus and expertise enables us to effectively work with businesses to select, acquire and manage voice, data, and internet solutions. We leverage our relationships with CSPs and carriers to provide our customers the best pricing, terms, quality, installation intervals and SLAs. Further, our carrier-neutral position allows us to work with the providers, but work for our customers.”
Exceptional Leadership and Customer Experience Drive Recent UCaaS Win
It has been several years since IN8 Solutions first started teaming with PlanetOne. “We had been working with other master agents, but had a customer looking for a specific solution, so we decided to shop around and look at other options that were available,” says Giannaros. “We met with Ted and the team and were able to quickly identify the provider the customer wanted to go with. Since that time, we’ve found PlanetOne to be a great partner with exceptional leadership.”
One of the things that IN8 Solutions appreciates most about PlanetOne is the customer experience. Giannaros adds, “Customer service has become almost nonexistent in our world today, yet PlanetOne continues to excel in this area, creating a foundation that drives success all around. Their expertise in the field, along with their knowledge of the carriers in their portfolio, helps us find the right solution each and every time.”
In the case of IN8 Solutions’ recent UCaaS win, Masergy, a PlanetOne Preferred Partner, had the right product for the customer. Giannaros says, “We have always been a very self-sufficient organization, but where our engagement with PlanetOne adds tremendous value is when we come across emerging technologies, like UCaaS, that we are not as familiar with. Without PlanetOne, we would not have had the ability to bring this product to the table.”
Masergy Eases Management, Improves Flexibility for Heavy Equipment Firm
The customer IN8’s recent UCaaS win with Masergy and PlanetOne is a heavy equipment rental company that has 70+ locations throughout the southwestern United States with plans to expand further east.
After attending a seminar, the customer’s leadership team realized that in order to drive productivity and efficiency within their organization, they needed more efficient communications between employees working in their branch offices. They no longer wanted to have dedicated resources responsible for the management, monitoring and remediation of their telephone systems.
“They found the Masergy UCaaS solution to be very attractive given that they were already using the provider’s networking and SIP solutions,” says Giannaros. “Further, they were also Cisco customers, and when Cisco purchased Broadsoft, that made it even more appealing given Masergy’s relationship with Broadsoft. It really was a win-win-win for the customer, Masergy and IN8 Solutions.”
Initially, the customer was planning to roll-out its UCaaS system one branch at a time, but found that the ease of management and flexibility of the solution enabled them to go at a faster pace, rolling out 40 branches during the first phase.
A Culture of Winning
IN8 Solutions is fond of telling customers “forget what you know about IT, if you can dream it, I can draw it, we can do it.” It’s a strategy that has worked well for the communications agency over the years, and one that contributed to their success with the Masergy UCaaS win. “We are committed to going the extra mile to get our customers from point A to point B, and will bring whatever solutions to the table that are available to ensure what we are implementing meets their unique needs and requirements,” says Giannaros.
He continues, “One of the reasons we enjoy working with PlanetOne is the tools they provide that empower us to implement new solutions and strategies for our customers. We always feel confident in knowing they are up on the latest trends and technologies, and love the fresh ideas that come from their team. Further, the great support they offer and on-time payments help to foster a culture that is all about winning.”
Giannaros reflects on his decision to team with PlanetOne as one of the best moves his company has ever made. “We are grateful for the partnership and look forward to many successful years ahead,” he says.
For more information on the PlanetOne Partner Program, visit https://www.planetone.net/partner-program/.