Introducing CommandCentral from PlanetOne
By Christi Clark
Vice President of Operations at PlanetOne
In business and in life, you must invest your time and the right resources to make things work. Good relationships simply do not happen by chance, and at PlanetOne, we know this to be especially true. That is why we have an entire team of people who are dedicate to, and passionate about, ensuring the success of our partners and providers.
Formerly known as PlanetOne’s back office, PlanetOne CommandCentral is a team of experts who are making a difference, each and every day for our partners. From pricing and order support, to commissions, to advocacy and lifecycle support, CommandCentral is essentially a concierge that partners can rely on during all stages of the pre- and post-sales process to troubleshoot and ensure that installations go as smoothly as possible, and result in an exceptional partner and customer experience.
One recent example of where the CommandCentral team saved the day was a last-mile fiber installation at a customer site that was new construction. The entire project took nearly 15 months from start to finish. Late into the deployment, the customer was told by the provider that they would have to pay an additional exorbitant fee for the last-mile connection. This was the first time the customer had been made aware of this and was about to cancel the contract when the CommandCentral team discovered the last-mile fiber connection was already installed to the meet-point at the site and the provider records were inaccurate.
In this particular instance, the relationships that PlanetOne has in the field made all the difference. The CommandCentral team was able to directly call one of the provider’s field technicians, who made a site visit and promptly discovered the existence of the fiber connection. The customer was able to save thousands of dollars because of this support. Furthermore, the partner and the provider were able to retain the customer’s business. Without CommandCentral, the customer would have walked away, and the partner would have lost the deal.
This is just one of many examples where PlanetOne’s CommandCentral team is making a huge difference in the lives of our partners and their customers.
For more information on PlanetOne CommandCentral, contact our team at firstname.lastname@example.org.