Leveraging PlanetOne’s relationships with providers of voice, data, security and cloud services, IP Stack Technologies is able to do it all – source, implement and support its client’s networking needs – with ease, efficiency and excellence.
Company Name: IP Stack Technologies
Headquarters: New England
Year Founded: 2004
Key Markets/Verticals Served: Mid-market and enterprise organizations
Specializations: Voice, Data, Conferencing, Wireless, Broadband, Data Center Solutions, Cloud Services, Managed Services, Contact Center
Suzanne Kennedy and Dave Cafaro founded IP Stack Technologies(formerly Redfish Networx) on the premise that the customer always comes first. Their top priority is to provide best-in-class services and solutions for their business, with the features their customers need now, and in the future, at a price they are comfortable paying. One of the ways that IP Stack Technologies achieves this goal is through its alliance with Scottsdale, Ariz.-based PlanetOne Communications.
For more than a decade, IP Stack Technologies has been leveraging PlanetOne’s relationships with top telecommunications carriers and providers of voice, data, security and cloud services to ensure that its customers have the solutions and services they need to run their businesses both efficiently and effectively.
PlanetOne president, Lauren Shapiro says, “IP Stack Technologies exemplifies a true sales partner – not just measured by their own tremendous success but also by their commitment to their clients’ success. Their stellar reputation has put them at the forefront of our channel, and helped them to build strong relationships with executives at our top suppliers.”
One of the things that IP Stack Technologies likes most about working with PlanetOne is the honest and straightforward way in which they do business. “They are never more than a phone call away, and we are confident in knowing that they stand behind us – helping us to secure quotes, cutting through the red tape and troubleshooting with carrier tech support and customer services teams, and ensuring that our commissions are paid accurately and on-time each month,” says Cafaro.
Kennedy adds, “PlanetOne is an extension of the IP Stack Technologies team, and Lauren and Ted always make us feel like we are their top priority – the personalized service and support we receive is bar none to what we have seen elsewhere in the industry. Also, one of the ways we benefit most from our alliance with PlanetOne is the ability to significantly grow our business, taking on larger customers than we could ever have managed on our own.”
IP Stack Technologies’ client base includes two large international healthcare organizations, and according to Kennedy and Cafaro, PlanetOne played an integral role in helping the telecom and IT channel partner close those deals. “PlanetOne was there from the start, assisting us with the onboarding process and working to help us identify the right carriers and solutions for meeting the customers’ business requirements,” says Cafaro. “Also, whenever we have an issue arise with these, or any of our customers, they are immediately on top of things utilizing the solid relationships that have within the carrier and vendor community to escalate and resolve problems as quickly as possible.”
Like many technology solution providers in the telecom sector and IT channel, IP Stack Technologies recently began expanding its portfolio to include cloud and hosted solutions. “PlanetOne has helped us in our efforts to tap into the growing cloud services arena, providing us with guidance and expertise selecting providers whose solutions and applications will solve our customers’ most pressing business challenges,” says Kennedy.
All business aside, Kennedy and Cafaro have formed life-long friendships with Lauren, Ted and the PlanetOne team. “Ted will do anything he can to help us with whatever it is we need and he has an amazing knack to making you feel relaxed, whatever the situation may be,” says Cafaro. “Lauren handles her job with grace and diplomacy, and possesses an incredible amount of knowledge, insight and expertise that spans both the telecom and cloud industries. We are proud to be able to entrust Ted, Lauren and the PlanetOne team with our business, and delighted count them as close friends.”
Over the past three years, IP Stack Technologies has experienced phenomenal growth, doubling its business, opening up a new office and hiring more staff, all with the help of the PlanetOne team.
“Over the years, Suzanne and Dave have demonstrated a tremendous appreciation for the importance of investing in education,” says Shapiro. “Their ongoing commitment to learning about new technologies that enable them to add value for their clients and help them navigate through industry changes and the new security challenges they face on a daily basis has contributed greatly to their success. We couldn’t be happier for them and feel blessed to be able to consider them friends as well as clients.”