In signing on as master agent with Avaya, PlanetOne will be bringing Avaya Cloud Office™ and Avaya OneCloud™ CCaaS contact center solutions to its nationwide network of agents and solution provider partners
Scottsdale, Ariz., and Raleigh-Durham, NC, February 4, 2021 – PlanetOne, the IT channel’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises, announced Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has joined the award-winning PlanetOne Preferred Provider program. As a new Avaya Master Agent in the U.S., PlanetOne will offer its agents and solution provider partners access to Avaya Cloud Office™ by RingCentral®, an all-in-one cloud UCaaS solution, and Avaya OneCloud CCaaS contact center solutions.
Communication delivered via a single platform is increasingly important, and by enabling voice calls, team messaging, meetings, conferencing and file sharing in a single solution, Avaya Cloud Office reduces cost and complexity while empowering workforces to call, meet and message across any device from wherever they are.
Avaya OneCloud CCaaS (Contact Center as a Service) is powering organizations’ customer experience centers by providing customer and workforce engagement to connect and orchestrate all the touchpoints throughout the customer journey while leveraging the power of AI, insights, knowledge and resources from across the organization. This enables users to deliver not only the right customer experience but also the right employee experience for those supporting the customer journeys.
“PlanetOne’s growing network of channel partners across the U.S., along with its focus on both the partner and customer experience, makes them an ideal master agent for Avaya, and we are pleased to be partnering with them to offer the Avaya Cloud Office and Avaya OneCloud CcaaS solutions,” said Dennis Kozak, SVP Global Channel Sales, Avaya. “Enabling digital transformation and providing a frictionless path to cloud communication and collaboration capabilities for our customers is a key strategic focus for Avaya, and we look forward to leveraging PlanetOne’s experienced and highly responsive team to increase availability and adoption of our solutions, while at the same time delivering the future of customer experience and seamless, intuitive communication to organizations of all sizes and across a variety of vertical industries.”
Chris Werpy, PlanetOne’s COO, said, “We are thrilled to be adding Avaya to our Preferred Provider program and to become part of their Master Agent program. UCaaS and CCaaS present a significant growth opportunity for both PlanetOne and our partners. The workplace is continuing to evolve, and with remote work and work-from-home scenarios expected to continue in the near future and beyond, best-of-breed solutions like Avaya Cloud Office and Avaya OneCloud CCaaS are making it possible for businesses around the globe to drive productivity, reduce costs and simplify connectivity and collaboration within the enterprise.”
Avaya is participating in the PlanetOne 2021 Virtual Tech Tour event taking place on March 9, 2021. For more information or to register for the event, visit https://www.planetone.net/2021-tech-tour/.
For more information about PlanetOne call (877) 487-8353 or e-mail firstname.lastname@example.org.
PlanetOne is the IT channel and telecom industry’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises. Headquartered in Scottsdale, Ariz., the industry pioneer is celebrated by Inc. Magazine as one of America’s Fastest Growing Private Companies and regarded as a top-performing partner for hundreds of telecom agents and channel partners nationwide. In 2018, PlanetOne was named one of the Best Places to Work by The Business Intelligence Group. Since 2017, the company has been honored as one of the “Nation’s 101 Best and Brightest Companies to Work For®” by the National Association for Business Resources. In 2015 and 2017, PlanetOne ranked No. 1 in the Phoenix Business Journal’s annual “Best Places to Work” survey, and has been recognized as one of Arizona’s largest privately-held companies as part of the Arizona Corporate Excellence (ACE) Awards program, since 2016. The award-winning PlanetOne Partner Program has also been included in CRN’s Connectivity Solutions Partner Program Guide and Cloud Partner Program Guides. To reach PlanetOne call (877) 487.8353 or e-mail email@example.com.
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com
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