Partner Success Stories: NexusTek and RingCentral
Company Name: NexusTek
Headquarters: Greenwood Village, Colorado
Year Founded: 1996
Trusted by thousands of small and medium-sized businesses (SMBs), NexusTek is a national managed IT services provider with a comprehensive portfolio comprised of end-user services, cloud, infrastructure, cyber security, and IT consulting.
Specializations: IT support and outsourced help desk backed by multiple domestic NOCs (Network Operation Centers) for redundancy; hosted infrastructure, cloud services, and Microsoft Azure; professional IT consulting and virtual CIO (vCIO) services; disaster recovery as a service (DRaaS); cyber security services; server and network monitoring; unified communications and voice-over-IP (VoIP); Office 365; enterprise content management (ECM); and many more IT solutions.
Simplifying the Complex: How RingCentral and PlanetOne Became NexusTek’s “Easy Button”
In late 2019, NexusTek, a national managed IT service provider was approached by a large online educational institution with a complex ask – to upgrade its call center, contact management system and call center reporting infrastructure. “The client had been using a local provider for these services for the better part of a decade, but they had outgrown the provider’s capabilities and needed a new solution,” said Pat Lewis, vice president, Enterprise Technology Sales for NexusTek. “They were also paying a lot for their current services and were looking to reduce their spend.”
One of the challenges that the client relayed to NexusTek is that they were worn down by the process of dealing with their local partner. “Some of the requests were being ‘lost in translation’ and issues were not being resolved in a timely and sufficient manner,” continued Lewis.
It’s All About Timing (and who you know!)
Around the same time that NexusTek received this lead, they attended an open house with PlanetOne where RingCentral gave a presentation on its UCaaS and CCaaS solutions. “I had never worked with RingCentral before, but the conversation we had at that open house quickly sparked an idea in my head,” said Lewis. “I knew right away that the request we had received from the online educator would be an excellent fit for RingCentral. The timing couldn’t have been better.”
NexusTek tapped into PlanetOne’s relationship with RingCentral to connect right away with the people who could help their client solve its call center and contact management challenges. “It didn’t take long for us to see that RingCentral were the experts in UCaaS and CCaaS,” added Lewis. “It was teamwork at its best once we brought them in. They did the much of the heavy lifting – bringing both the sales and technical expertise to the table, as well as the right resources for driving a successful deployment for our client. Together with PlanetOne, they were our ‘easy button’ on this deal.”
With PlaneOne, NexusTek Can Focus on What it Does Best
Lewis explains that he and the NexusTek never fully appreciated how easy UCaaS and CCaaS could be until he was introduced to RingCentral through PlanetOne. “I honestly didn’t realize how easy it was. I didn’t need to have nearly as much involvement as I have had with other deals and this was quite a revelation for me,” he said. “I’m really grateful to PlanetOne for making this connection for us.”
Lewis added, “One of the things we appreciate most at PlanetOne is having a single point of contact. Harry House knows exactly what we need and when we need it to drive success, close deals and make more money. They have access to an endless amount of resources and capabilities that enable us to stay up to date on the latest technologies and innovations in the marketplace, like UCaaS and CCaaS. We don’t have to be the technical experts, instead we can do what we do best and we all succeed.”
For more information on the PlanetOne Partner Program, visit https://www.planetone.net/partner-program/.