Software Company Regains Control Over Global Communications Network with Masergy
Customer: Catalogic Software
Global Headquarters: Woodcliff Lake, NJ with offices in the United Kingdom and Germany
Specializations: In-Place Copy Data Management solutions
Partner: Sky Technology Partners
Headquarters: Totowa, NJ
Year Founded: 2011
Key Markets/Verticals Served: Telecom procurement, carrier management, IT consulting and other services for a wide range of vertical industries and markets
Specializations: Data, voice, Internet, cloud services, wireless and fiber optics
“What’s great about Masergy is its cost competitiveness and high level of flexibility and manageability we gain over the voice network as a result of Masergy’s intelligent routing technologies.”
– James Farrell, IT Director, Catalogic Software
Recommended to Catalogic Software by Sky Technology Partners, a PlanetOne partner, Masergy hit the ground running, simplifying the firm’s UC service management with a flexible and scalable solution that provides greater visibility and operational control
Digital transformation is one of the hottest trending topics today. You’d be hard pressed not to find an IT organization that isn’t thinking about, or hasn’t already begun deploying cloud services as a way to solve their most pressing business challenges. One of these companies is Catalogic Software.
No stranger to the cloud, this leading provider of In-Place Copy Data Management solutions, was looking to leverage recent advances in cloud communication technology to gain control over its global communications network and unified communications (UC) services. Being hosted on a shared multi-tenant on-premise PBX system, Catalogic Software was confined to legacy systems that hampered growth. They needed to move to a more modern and flexible communication platform that was cost effective and easy to administer.
To identify a solution that would meet these requirements, while also providing seamless global connectivity, standardized local service and 24/7 support with high-quality customer service, Catalogic Software tapped into the expertise of its solution provider, Sky Technology Partners.
Catalogic Software Checks All the Boxes with Masergy
Recognizing the need was immediate, Sky Technology Partners called on Jonathan Hartman, VP of Sales for its master agent PlanetOne Communications, who helped them to determine that Masergy’s portfolio of cloud communications solutions would be the best fit. “Catalogic Software had four priorities when in selecting a new global connectivity solution,” said Robert Betz, President, Sky Technology Partners. “We wanted to recommend a solution that would fulfill all of its requirements, and Masergy was at the top of that list.”
Key features that Catalogic Software was looking for in their cloud communications solution included:
- Global Coverage. Catalogic Software needed a solution that would support in-country calling for hundreds of countries around the globe and enable virtual numbers, while simplifying UC service management and performance through real-time visibility and analytics.
- Flexibility. Scalability was important to Catalogic Software and they wanted the ability to make changes and increase or decrease capacity on demand as circumstances changed. They also wanted the flexibility to add new technologies and services as needed based on demand.
- Functionality. In its cloud communications solution, Catalogic Software was looking for an enterprise-class UC system, call center, call analytics, call recording, APIs, intelligent SIP trunking and hybrid solutions.
- Cost. Sensitive to price, Catalogic Sofware sought out a solution that was cost-competitive.
“It was a tall order, but Masergy checked all the boxes and more,” continued Betz.
Flexibility and Quick Deployment Position Masergy as a True Partner
To seal the deal for Masergy with Catalogic Software, Sky Technology Partners collaborated with Hartman and PlanetOne in the development of a proposal that included deploying the Masergy cloud communication solution more quickly and with greater ease than its competitors could achieve. “The final decision for us came down to Masergy’s flexibility,” said James Farrell, IT Director, Catalogic Software. “We were incredibly impressed with their offering, and their ability to deploy the solution very quickly. We knew that they would be the true partner we were looking for to collaborate with us on our emerging business need for a more robust global communications network”
Farrell added, “We couldn’t have asked for a faster or smoother deployment. Both Masergy and Sky Technology Partners provided outstanding levels of customer service and support during the entire process, making sure all of our business requirements were met.”
Robust Portfolio of Solutions Offers Cost Competitiveness, Ease of Management and Improves ROI
As part of the cloud communications solution deployed at Catalogic Software, Masergy provided the company with a Global Unified Communications-as-a-Service (UCaaS) phone system, collaboration solutions including audio and video conferencing, Internet access, a new Intelligent SIP Trunking solution, and new private lines, all within 40 days from signing the contract to implement the solution.
“What we like most about Masergy is its cost competitiveness, the high level of flexibility and control that we now have, as well as their ability to manage our voice network better than our previous solution provider due to their intelligent routing technologies,” said Farrell.
He added, “Our previous provider had been charging us a monthly fee which included our portion of their system hardware, software maintenance costs, partner and contractor fees and staff administration. When evaluating the various providers, Masergy’s overall monthly pricing was less than what we were paying for our previous on-premises system and included a number of benefits and features that that were not available with that solution including 5Mb MPLS for voice and backup Internet; managed routers and other support equipment; all desk, conference room and analog phone equipment; and conference bridge services. Essentially, Masergy provided everything we needed for the MPLS and UCaaS systems, without any additional fees.”
As far as future plans go, Farrell said, “We are very happy with the Masergy solution and are planning to scale it to align with our company growth, adding additional features as the need arises. In the coming year, we may explore call center services as well as the expansion of our conference bridge services. Additionally, there may also be an opportunity to extend our MPLS access worldwide as our company continues to expand its operations.”
Lauren Shapiro, president, PlanetOne Communications said, “We have enjoyed a long-standing relationship with Masergy, having earned Platinum partner status five years in a row as one of their top-performing growth partners. Their impressive portfolio and commitment to ensuring an exceptional customer experience, enables solution providers like Sky Technology Partners to grow their businesses by capitalizing on the demand for managed networking and cloud communications services. We are proud to have had the opportunity to work alongside Masergy and Sky Technology Partners in ensuring a smooth pre-sales and post-sales experience for Catalogic.”