Do not be afraid of engaging clients and prospects regarding mobility and IoT!
In late 2019, NexusTek, a national managed IT service provider was approached by a large online educational institution with a complex ask – to upgrade its call center, contact management system and call center reporting infrastructure.
With safer at home orders on, off and back on again, any semblance of normal has been hard to come by. And yet through it all, I’m proud to say the team here at PlanetOne has remained laser-focused on your success and the success of your customers.
– PlanetOne, the IT and telecom industry’s preferred connectivity partner, is hosting its 2019 Tech Tour, Nov. 5-6 in Scottsdale, Ariz. The final stop on PlanetOne’s 2019 Tech Tour, this end of year event takes aim at key trends, technologies and business model shifts impacting the IT and telecom channel and its growing customer base.
According to a study by Markets and Markets, the cloud-based contact center technology
market is predicted to reach a global value of $15.67 billion by 2022 at a 25.2% compound
annual growth rate (CAGR).
Looking to tap into that growth? Here are four unexpected benefits of cloud-based outbound
contact centers that you might not have expected:
Selling UCaaS within the financial services vertical is not for the faint of heart. What other industry has as much personal data to protect or regulation landmines to avoid stepping on as FinServ? Despite these challenges, the FinServ industry offers a tremendous opportunity for UCaaS partners brave and savvy enough to navigate it.
The numbers suggest an industry ripe for UCaaS disruption…