Newsletter | Q2 2019

From the CEO’s Desk

Now’s the Time to Move the Goal Post

We’re nearly halfway through the year, and business is good. So good in fact, we’re ahead of plan and moving our goal post further out for another record-setting year! If you’re not tracking along with us or better yet outpacing us, let’s talk. Our view has always been that success is best shared. If we’re killing it out there, you should be too. If that’s not happening, please pick up the phone and let’s start the conversation and create opportunity.

New Research Reveals Business Benefits of Connecting Employee and Customer Engagement

Here’s a situation most people can relate to: You buy a product, and when it arrives, there’s something wrong with it—for instance, it was damaged in shipment or doesn’t operate as advertised. Mildly frustrated, you open the company’s mobile app to send a message but discover no such messaging capabilities exist. Next, you reach out through Facebook, but nobody answers. Finally, you bite the bullet and try to find the company’s service phone number on their website. Ten minutes after searching, you find it and call in.

Newsletter | Q2 2018

It’s a simple and true statement: Strategy without execution is useless. And execution without strategy is risky business for everyone involved.

In today’s business environment, we must look beyond the obvious to ensure we’re planning ahead and doing business with the right partners and for the right reasons. The little things matter and big misses and botched game…